Search

Helpdesk software search engine - use it to search for a support ticket. The search engine returns only the tickets you have permission to view. All search parameters are optional.

• search - enter a keyword to search for.

  The application will search for the keyword in ticket subject, ticket body, and the submitter email/name

• • Date from - return tickets within a date interval
  • Date to - return tickets within a date interval
  • From - return tickets from a particular user
  • Assigned to - return tickets handled by a particular technician
  • Category - return tickets in a particular category
  • Status - return tickets in a status (or NOT in a status)
  • Ticket ID - search for a ticket by ID
  • Custom fields - search by custom fields
  • Show latest entries from the log - return a number of the latest ticket comment from the log

You can also use standard boolean operators(AND, OR, NOT) in your queries. For example, this query "jitbit OR helpdesk NOT bug" will find all tickets, which contain either "jitbit" or "helpdesk", but do not contain "bug".

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